Make Every Step in Your Customer Journey Magical
Add some magic to your customer success, advocacy or community program with delightful touch-points throughout the customer journey on the Craftom Platform. With everything from t-shirts, to designer bags, e-gift cards and hot tech products, your team will have a one-stop platform whenever you need to send something awesome to your invaluable customers.
We help customer teams with:
Customer Journey
From onboarding to renewals, anniversaries and birthdays, make every touch-point in the your customer journey delightful with hyper-personalized gifts, gear, awards and more on the Craftom Platform.
Branded Merchandise
Find quality apparel and gear from household names, eco-friendly and socially-responsible brands that your customers will be proud to show off.
Referral Incentives
Turns your customers into raving fans with unique incentives that make your customers want to tell their colleagues and peers about your brand.
Rewards Programs
Want to take your customer success program to a new level? Increase engagement for your training and certifications with a customized rewards program that will get your customers excited to learn your product inside and out.
Community Programs
Give your customer advocacy or community program a boost with gifts, gear, awards and incentives that delight your brand’s biggest fans.
Customer Marketing
Keep your brand top-of-mind with your customer base through hyper-personalized, customer marketing campaigns.
3 Software Tools to Ship Anywhere
Craftom Platform provides you with three unique ways to send packages to your customers’ doorsteps with secure address verification. Pick™ allows your recipients to pick their own personalized product, while Send™ allows you to choose which item(s) to ship where and Magic™ sends your recipients a surprise box based on their unique personality. With these three easy shipping tools, you can ship delight and never have issues shipping to home, office or event addresses again.
1M+ product, packaging and print options at your fingertips
Whatever you need to source, decorate, kit and ship, we got you. We partner directly with leading brands, manufacturers and distributors to offer you the most extensive B2B marketplace; from promotional products to apparel, luxury brands, electronics and more. If we don’t have it, we’ll source it for you.
Magical Lead-Times
What global supply chain disruption? Our proprietary Marketplace+ model allows Craftom to source most products from our suppliers in 0-10 days then decorate and ship your orders in 0-2 days. So you’ll never have to worry about delaying your campaigns or missing deadlines again.
Hyper-Decoration On Demand
Craftom has its own decoration equipment in-house, which allows us to provide you with amazing variable printing (what we call “hyper-decoration”) on demand and at scale. We can put your logo, customer logos, recipient names and images on different packages and product just-in-time before shipment - whether you’re shipping 1 or 1,000 packages at a time.
Sourcing and Fulfilment
You choose. Take advantage of our wholesale pricing in the Craftom Marketplace or send us your existing merchandise to be warehoused, kitted and fulfilled on our white-label SaaS platform.
Integrate Craftom with Your Tech Stack
Demo Craftom’s Enterprise Products Platform
Fill out the form below to set up a demo and learn how the Craftom Platform can help you impact your customers working from anywhere.