Customer Success Manager
Do you dream of getting on the ground floor of a rocketship startup? A place where innovation, creativity and speed are prized and you can make an immediate impact? If so, Craftom (a Musser & Company Enterprises venture) has experienced 900% growth through the pandemic and is seeking a Customer Success Manager to provide incredible service and experience to our customers.
About Craftom
Craftom is a B2B gifting and shipping platform that is capitalizing on the emerging remote shipping market. Craftom helps startups, professional sports teams and large enterprise companies send hyper-designed gifts, swag, essential supplies and IT equipment to anyone, working from anywhere.
Requirements
You have at least 1-2+ years of B2B customer success, account management, client services or inside sales experience
You have exceptional communication and problem-solving skills
You LOVE building relationships and helping people
You are hardworking, teachable, flexible and dependable
You want to help build something exciting and are energized by the speed and fluidity of working at a startup
Bonus Skills
Demonstrated track record of generating $500K+ in recurring revenue with current accounts
B2B software experience
Experience with HubSpot CRM, Monday.com or WordPress
Essential Duties and Responsibilities
Customer facing role focused on building relationships with platform customers and handling all customer needs
Developing recurring revenue from existing customer accounts
Assisting the sales team to develop proposals for new customers
Creating a meaningful customer touch point cadence.
Sourcing products for customer orders
Assisting the procurement manager to discover new products for the Craftom marketplace
Compensation and Role
$40,000 base annual compensation + commission on sales generated from current customer base. Expected TAC: $60K-70K+
4 month contract to hire
Location
90% remote, 10% onsite (some team meetings are held onsite in Charlotte, NC)
(Preferred but not required) You live within a 6 hour drive of Charlotte, NC (i.e. the Southeast)
To apply, please upload your resume and fill out the form below and someone will be in touch with you.